Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of extremesteaminc.net (the “Site”) and the cleaning services provided by Extreme Steam Inc (“we,” “us,” or “our”). By using the Site or booking a service, you agree to these Terms.

1. Services

We provide professional steam cleaning, including carpet, tile and grout, upholstery, mattress, area rug, leather, pet odor removal, and commercial cleaning. The exact scope of any job is described in the written quote or work order for that booking.

2. Quotes and estimates

Online and phone estimates are non-binding ranges based on the information you provide. The final price is confirmed after an on-site assessment and may change if the actual condition or scope of work differs from what was described. We will discuss any change with you before proceeding.

3. Scheduling and cancellations

• Appointments are scheduled by phone, email, or through the Site and confirmed by a return message.
• You may reschedule or cancel a booking at no cost up to 24 hours before the appointment time. Cancellations made with less than 24 hours’ notice may be subject to a trip fee.
• If our technician arrives and cannot access the property as arranged, a trip fee may apply.

4. Your responsibilities

• Provide accurate information about the property, the materials to be cleaned, and any known pre-existing damage or staining.
• Move or secure fragile or valuable items before our team arrives, unless we have agreed in writing to handle them.
• Ensure a working water supply and electrical outlet are accessible.
• Disclose any pets, allergies, or chemical sensitivities so we can adjust our solutions accordingly.

5. Payment

Payment is due upon completion of the job unless other arrangements have been made in writing. We accept the payment methods listed at the time of booking. Late or unpaid balances may accrue a reasonable finance charge as permitted by Florida law.

If the person responsible for payment will not be present at the appointment, or the property will be empty (for example, a turnover or pre-move-in cleaning), payment is collected in full before the work begins.

6. Workmanship and satisfaction

We stand behind our work. If you are not satisfied with the result, contact us within 48 hours of the service and we will return to re-clean the affected area at no additional charge. This satisfaction promise applies to the cleaning workmanship only.

7. Limitations

• Cleaning cannot remove every stain. Some stains, dye transfers, burns, bleaches, or pet damage are permanent. We will tell you before we start if a result is uncertain.
• We are not responsible for normal wear and tear, fading from sunlight, manufacturing defects, or pre-existing damage.
• We do not guarantee odor removal in cases where the source of the odor is in the subfloor, padding, or structural materials we cannot reach.
• Grout pre-existing conditions. If the grout is already missing, discolored, painted, sealed with a coating, or otherwise compromised before we arrive, we are not responsible for those conditions. Restoring or replacing grout in that state is not included in a standard cleaning. If you ask us to perform that work, it is quoted separately as an additional service.
• Marble deep stains. Marble polishing restores shine and seal but does not remove deep stains that have penetrated the stone (etching, oil saturation, rust, ink). We will identify any such stain before starting and tell you what the polish can and cannot fix.
• If issues come up during a job that fall outside the scope of the booked service, addressing them is not part of the contract. If you would like us to restore or replace something beyond the original scope, we will quote that as an additional service and proceed only with your approval.

8. Limitation of liability

To the maximum extent permitted by Florida law, our total liability for any claim arising out of or related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental, special, or consequential damages.

9. Photos and media

With your permission, we may take before-and-after photos of our work for training, marketing, and case-study purposes. We will never share photos that identify your address or include identifying personal information without your written consent.

10. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising under these Terms will be brought in the state or federal courts located in Broward County, Florida.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Continued use of the Site or our services after changes are posted constitutes acceptance of the updated Terms.

12. Contact